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Andrew Million

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Andrew has held a variety of positions including owning a business coaching company, regional director with TK Elevator and finance manager for ADT Security Services. Most recently, his teams were responsible for isolating customer attrition predictors and financial opportunities to drive more than $19M in incremental revenue in 2022. Additionally, Andrew has extensive contact center experience, particularly from a financial and operational perspective for staffing and utilization optimization.

Andrew is most proud of winning back-to-back American Business Awards ‘Customer Experience Team of the Year’ for exceptional operational, financial and customer experience performance nationally in the recurring services industry. Additionally, being awarded ‘Outstanding Performance in Finance’ for the ADT/Brink’s Home Security integration for more than 1.2M customers.

 

Andrew holds a bachelor’s degree from the University of North Texas (UNT) in Finance, with an emphasis in Money/Banking, as well as holding a CCXP (Certified Customer Experience Professional) designation since 2014.

 

In his spare time, Andrew is an avid car show entrant and attendee, skier, and mountain biker. He and his wife Melissa of 25 years are often cheering for their youngest son’s soccer team each weekend while their oldest son attending UNT, to hopefully become a fourth-generation alumni! As a family, they enjoy visiting the mountains of northern New Mexico and Colorado to relax and get away.

Rachel Basile

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Rachel brings a unique blend of expertise to her role as a Bookkeeping Liaison, having transitioned from a successful career as a dedicated high school math teacher. With a decade of experience in the education sector, Rachel’s meticulous attention to detail and analytical prowess seamlessly translate into her new role.

Having fostered a passion for numbers and organization during her teaching years, Rachel’s transition to bookkeeping was a natural evolution. Her strong foundation in mathematics coupled with her interpersonal skills make her an ideal candidate to bridge the communication between financial data and the needs of clients.

In her spare time, Rachel indulges her curious mind by diving into a world of podcasts and books. This appetite for knowledge reflects her commitment to continuous learning and personal growth. As a former educator, she understands the power of staying informed and up-to-date, which undoubtedly enriches her contributions to her current position.

Amber Rojek

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Amber Rojek has held a variety of positions including Graphic Designer, Hospital Administrator, Office Manager and Product Specialist, and was previously with Payzer as Product Specialist and Retainment Manager where she was responsible for Onboarding new clients to the software.  Amber Rojek is most proud of her pivotal role in overhauling and automating retention processes at Payzer.

In their spare time, Amber Rojek enjoys learning and experiencing all life has to offer with her husband and daughter. She loves to read and explore her creative side, always looking to learning new crafts. She spent a lot of time in the Publishing world as a Book Blogger and attended Book Expo America in NYC, 3 years in a row. 

Melissa Waters

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Melissa has worked in accounting and business operations for over 10 years across a variety of industries and was previously with the law office of Oswald Rew as Office Manager where she was responsible for managing the trust account, ensuring accurate financials, accounting, and reconciliations; managing a team of support staff; recruiting and training employees; ensuring efficient office operations and positive client experiences. Melissa is most proud of helping the firm grow through the implementation of new technology and increased transparency.  

In her spare time, Melissa enjoys spending time with her family, being outdoors, and volunteering in her community. 

Steph Borel

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Steph has held a variety of positions including Development Engineer and Marketing Tech Consultant. Steph was previously with David Bayer Businesses as an Automated Marketing Engineer, responsible for implementing the use of the latest technologies and ensuring processes and procedures were in place to support continuous scale.  Steph is most proud of the part they’ll be honored to play in the continued success of HTM and is grateful for the opportunity to learn, grow, and contribute to its team and members.  Steph has been in the digital marketing space for 20+ years and has loved every second of it.

In their spare time, Steph enjoys woodworking, doing crafts with their kids, and attempting to fix things around the house. Steph and their wife, Amanda, were blessed to have been able to foster over ten kids in their time as foster parents in Arizona, and out of those, were overjoyed with the opportunity to adopt four. Three of their four kiddos have special needs. The kids keep Steph and Amanda on their toes, but they’re reminded daily to stop and smell the flowers, have patience, and never stop laughing!

Orion Carrington

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Orion has held a variety of positions including Senior Technical Recruiter and was previously with Kinkor Consulting as Senior Talent Advisor where they were responsible for contract technical recruiting for start-ups and tech companies.  Orion is most proud of all the dreams he’s helped see realized.  Orion also has a Bachelor’s in Finance and over 13 years of recruiting experience.  

In his spare time, Orion enjoys boxing, hiking, and performing as an actor in film, television, and stage.  

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