Andrew has held a variety of positions including owning a business coaching company, regional director with TK Elevator and finance manager for ADT Security Services. Most recently, his teams were responsible for isolating customer attrition predictors and financial opportunities to drive more than $19M in incremental revenue in 2022. Additionally, Andrew has extensive contact center experience, particularly from a financial and operational perspective for staffing and utilization optimization.
Andrew is most proud of winning back-to-back American Business Awards ‘Customer Experience Team of the Year’ for exceptional operational, financial and customer experience performance nationally in the recurring services industry. Additionally, being awarded ‘Outstanding Performance in Finance’ for the ADT/Brink’s Home Security integration for more than 1.2M customers.
Andrew holds a bachelor’s degree from the University of North Texas (UNT) in Finance, with an emphasis in Money/Banking, as well as holding a CCXP (Certified Customer Experience Professional) designation since 2014.
In his spare time, Andrew is an avid car show entrant and attendee, skier, and mountain biker. He and his wife Melissa of 25 years are often cheering for their youngest son’s soccer team each weekend while their oldest son attending UNT, to hopefully become a fourth-generation alumni! As a family, they enjoy visiting the mountains of northern New Mexico and Colorado to relax and get away.
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