Our Team

Cassidee has held a variety of  positions in Customer Service for 20 years including Manger of Experience, Customer Success Manager, Team Leader of Operations and Relationship Manager, she was previously with AutoOps, SoFi, SamaCare and Stash where she was responsible for analyzing data, training and coaching her team to meet company goals, ensuring the success of members and to act as the voice for them to make sure expectations are being met. She is most proud of growing startup companies by working on joint initiatives with exceptional results, reducing retention and giving white glove service. Seeing her employees improve with her knowledge, coaching skills, and building strong lasting relationships with members. She attended Salt Lake Community College studying business and finance.  

In her spare time, Cassidee enjoys watching almost every sports team. Relocating from Salt Lake City, Utah to Hollywood, Florida, she has a lot of exploring to do on her bucket list. She also likes to just relax with a good movie or sitcom!

Shari has held a variety of positions including Director of Digital Sales Channels and Business Development Manager and was previously with Modus Health Group as Client Development Associate where they were responsible for developing and implementing a strong sales pipeline from prospect to contract. Shari is most proud of her ability to build relationships with both internal and external customers. Shari graduated from the University of Rhode Island with a degree in Journalism.

In their spare time, Shari enjoys working out, traveling, shopping, and spending time with friends and family. Shari has two amazing daughters who live in Santa Monica, California. The oldest is an HR Executive and the youngest is an ICU nurse at UCLA Medical.

Jakera brings over 7 years experience in events development, management, communications, and marketing. Passionate about creating unforgettable experiences, she takes a proactive and motivated approach, complemented by an entrepreneurial spirit. Jakera has successfully produced smooth, world-class events for renowned companies such as WME, Microsoft, Amazon, and various other tech giants. Her expertise spans organizing conferences, summits, dinners, and virtual events, ensuring each is executed flawlessly.

Currently based in Los Angeles, Jakera enjoys spending her free time baking, reading, and exploring the great outdoors with her husband.

Teala Zytczak has held a variety of positions including Wedding Planner, Event Planner, Event Manager and was previously with IT WORKS! as Director of Global Events where she was responsible for managing the Events and Event Marketing team, budgeting, hiring vendors and planning Conferences, Meetings and Incentive Trips. Teala is most proud of her numerous Event and Wedding planning awards. She has 18 years of experience in the Event Industry and enjoys every opportunity to learn and take on new roles.

In her spare time, Teala enjoys spending time with her husband and three children; Camden, Cayden and Carson. She also loves travelling and planning future travels around the world. She is an avid reader and huge Hockey fan. Fun Fact: Teala’s first job was working for the WNBA!

Oscar has held a variety of positions including Customer Service Manager and Operational Advisor and was previously with TikTok Mexico as an Operations Advisor – Trust & Safety, where he was responsible for leading new projects from inception to completion, ensuring efficacy through KPIs and action plans, and facilitating cross-departmental communication. Oscar is most proud of optimizing operations and enhancing efficiency for over numerous departments including Operations, Quality Control, Policies and Market Specialists

In his spare time, Oscar enjoys reading and exploring new cultures. He also has a passion for horror movies and continuous improvement, which he applies both in his professional and personal life.

Lily has worked in multiple information environments for over ten years, including public, academic, corporate, and legal libraries. She is most proud of making sure information is accessible to all in multiple different formats. In her spare time, she likes to read, write, and play with her Old English Sheepdog Daphne.