I really am a great tipper! In fact I’m a really great customer or client for anyone to have, not just because I’m a very loyal person to begin with but also because once I get into a routine I am comfortable with I tend to stick with it for a long, long time.

I used to get my hair cut by the same person in Ft. Lauderdale for nearly 6 years, 4 of which I actually lived 500 miles away in Tallahassee! I also go out of my way to refer business to people and companies I like and I’m always quicker to share a kind word or a compliment with someone’s supervisor or about someone’s business than I am to criticize.

But there are just so many colossal customer service screw-ups all around me that I can’t pass-up the opportunity to share them with you so that you can learn from and avoid these kinds of law firm client service mistakes in your own small law practice where you should be maximizing staff potential. These business owners are literally watching tens or hundreds of thousands of dollars walk out their doors every year. But not you. Not after you see this. Empowering your employees should be your number one priority.

SO PLEASE EMPOWER YOUR STAFF TO KEEP MY BUSINESS BECAUSE I WANT TO GIVE YOU MY MONEY!

p.s. I also had a very bad banking experience with Chase today but it was saved by a wonderful bank manager whose supervisor is receiving a letter commending his performance. This time Chase closed one of my accounts because someone wrote a check to ME that bounced. Yes, you read that right. I was the victim so Chase closed my account and sent me a letter which arrived today, the day before the account was to be closed.