I know it sounds counter-intuitive NOT to fire a bad secretary, or any other bad employee for that matter. But if you ever hope to get control of your law firm – so you can finally have a life – you have to approach the problem in a deliberate and analytic way. You change one thing at a time. And if you’ve changed the secretary a couple of times already & the problem doesn’t improve, then the problem isn’t with the secretary so you look somewhere else! Most of the time the problem is in your systems, or lack thereof.
If there’s interest in this subject I’ll expound upon it.