Steve is a veteran of the United States Marine Corps where he deployed to Fallujah, Iraq as an infantry team leader. He has held a variety of positions in the private sector including Operations Manager and Senior Manager, Operations and was previously with AnswerHero as VP of Operations where he was responsible for overseeing call center operations, business development, training, quality assurance, customer experience, and human resources, while also designing and executing on long term strategic initiatives. Steve is most proud of successfully navigating many projects with substantial impact on the business such as a consolidation of all software applications for the customer’s journey, a re-brand of the company, creating and communicating their Core Values, and a replacement of the underlying call center software while ensuring zero disruption to the on-going call center operations. In his spare time, Steve enjoys spending time with his wife, Amber, and his two children Isabella (11) and Jackson (5). He is an avid fan of the Tampa Bay Lighting and the McLaren Formula 1 team, the latter of which inspired him to build a racing simulator in his garage to channel both his inner nerd and didn’t-quite-make-it racing driver.