As a COO at HTM, Emily helps law firm owners make their businesses work FOR THEM by designing and implementing effective operational policies, systems, and procedures. She starts by helping members determine the areas of greatest need and then works with them, and often their teams and process leaders, to incorporate best business practices. To do this, she leverages her tools as an Agile Expert and a Six Sigma Lean Black Belt to guide and engage teams in effective ways of operating. She also leverages her two decades of professional leadership experience, across multiple industries, to help law firm owners recruit, develop, and retain the talented teams necessary to fully realize their operations.
As a founder and operator of two businesses of her own, including a multi-state professional services firm, she also understands both the pressure and responsibility of ownership…and the rush of entrepreneurialism. Emily knows how important it is to have a thought partner in that work who can provide accountability, expertise, and focus; and she is passionate about offering her scrappy, persistent support to her HTM firms. Her ability to execute compliance implementation with boards, accrediting bodies, authorizers, and state & federal agencies speaks to her attention to procedural detail in collaborative ways.
Having achieved her own goal of never shoveling snow again, Emily has happily resided in Phoenix, Arizona for the past 25 years. To recharge, she can be found gardening, reading, hiking, listening to PPM, traveling, and meditating. To give back, she contributes to a variety of non-profit boards and committees that benefit children and families.
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