C-Suite COO

Chuck has extensive experience as an operations leader and c-suite advisor in both the Legal Services and Financial Services industries.

He has held a variety of leadership positions including Chief Operating Officer for a large personal-injury law firm where he was responsible for operational execution in Marketing, Sales, Case Management from intake to settlement, Financial Controls, Information Technology, and Human Resources.

Previously, Chuck was a managing consultant for both Big-4 and boutique advisory firms where he advised C-suite clients in the Financial Services industry on executing transformational changes across people, process, and technology.

Originally from Boston, MA, Chuck has lived in several states through New England and the Midwest. He now resides in Charlotte, NC.

Nigel has held a variety of positions including Strategic Business Process Manager and Senior Sales Manager and was previously with Equifax as Global Operational Excellence Manager, where they were responsible for standing up, running and scaling global operations, KPI/OKR design and performance, quality and process engineering, continuous improvement, reporting, among others. Nigel is most proud of building the Center of Excellence that transformed the way the company serviced the internal and external clients within the B2C division. He also holds certifications in Lean Six Sigma Black Belt, PMP, Agile Practitioner and Scrum Master.

In his spare time, Nigel enjoys spending time with his family, adventure, developing new skills and water sports, which he used to practice more back when he lived in Costa Rica, where he is originally from.

Please join us in welcoming Nigel to How to Manage a Small Law Firm and wishing them success in this new opportunity.

Emily Britton has held a variety of positions including Owning and Operating a 5-state financial services firm and an Arizona marketing company. Emily was most recently with The Leona Group as their Arizona Director of Quality Initiatives where she was responsible for implementing effective systems, driving improvement, developing people, building teams, and designing innovative programs across 29 sites.  Emily is most proud of how she has leveraged her scrappy, supportive style and experience to build effective operational systems across the financial services, legal, education, and marketing industries. Emily uses her Agile and Six Sigma Black Belt trainings and certifications, which sound incredibly cool but are exceptionally nerdy, to guide and engage key firm team members in building and sustaining systems that help law firm owners make their business WORK FOR THEM. In her spare time, she enjoys the Arizona outdoors by gardening, hiking, exploring architecture, and being a low-key foodie on Arizona’s restaurant patios. To recharge, she can be found reading, listening to PPM, traveling, meditating, and contributing to a variety of non-profit boards and committees that benefit children and families.  She also loves supporting her daughter’s club volleyball endeavors.

Jessica Douglas has held a variety of positions including a CEO, COO, SLFU Lead Practice Advisor and trainer in How to Manage University (HTMU), as well as, a Strategic Planning Workshop and SLFU Crash Course Facilitator. She was previously with Fidelity National Financial as Managing In-House Counsel and as Oversight and Compliance Attorney Manager for Nationstar Mortgage where she was responsible for litigation processes, closing file rates and quality control for the fee attorneys these financial institutions hired to conduct their litigation. She has a B.A. in Criminal Justice and a J.D from the University of Georgia School of Law. She is also a certified mediator and currently serves on her local Bar’s ethics commission. In her spare time, Jessica enjoys spending time with her amazing kiddo and husband playing tennis and wake surfing. She loves watching the Georgia Bulldawgs play football and win national championships!

Clarissa has held various positions, including Law Firm Administrator, Manager of Operations and Administrative Services, and Director of Operations. She was previously with Carluccio, Leone, Dimon, Doyle & Sacks, L.L.C. as a Law Firm Administrator, where she was responsible for a multi-office team of Attorneys and Legal support staff, securing the Operational Management, Policies and Procedures, Human Resources and Technologies to enrich the culture and support the business. Clarissa is proud of her time working in New York City at one of the largest women-owned legal recruiting firms, where she opened multiple eDiscovery centers nationwide. In her spare time, Clarissa enjoys hot yoga, gardening, and an endless pursuit of finding the best pizza. She also adores spending time with her family in NJ and traveling to the beautiful island of Puerto Rico to visit her parents.