“Your clients talk about their experience with your firm. You hope they have a positive experience. You hope they have a good feeling about your employees, your office, work product, and all firm communication.
You may have policies and procedures to guide your employees during their interactions with clients. You may survey your clients at the conclusion of a case and get positive survey results.
How do you truly know your clients are getting the treatment you envision and strive for on a consistent basis?
The Mystery Shop Webinar is the first step in engineering the client experience. We need to know the positives and negatives of your firm’s client experience from the most important perspective, the client’s. You will learn how to communicate your WHY of client interaction to your employees. You will be given the tools to fine-tune client interactions and we will discuss the steps of an implementation plan to start mystery shopping your firm.
Sign Up Today To Go Undercover.”