Ed Poll recently made a post over at www.lawbizblog.com entitled "What do you do with a client complaint?" that's really worth reading.It inspired me to make the following comment. . .Complaints can be a blessing for a law firm looking to boost revenues and the "Fun Factor" for attorneys & staff alike.Give me a client who is either a raving fan or one that's hoppingmad any day before you fill my book of business with those who aremerely "satisfied". The key isputting clients' interests first. Satisfied clients are like a slow spreading diseasethat presents no symptoms until one day it just up & kills you.Raving fans tell you all the things you're doing right so you canplay to your strengths andavoiding unethical legal practices. Pissed-off clients, if you have the courage toengage them as Ed suggests, will tell you what you have to do in orderto turn them into raving fans.Great point, Ed!RJON ROBINS
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